Customer Service Representative, Retail
| Career Opportunity: We have an exciting opportunity for a Customer Service Representative – Retail in our Prince George location. Reporting to the Supervisor, the successful candidate will be accountable for achieving predetermined customer service levels and sales targets for the retail centre. Accountabilities: • Provide professional and knowledgeable service while delivering an exceptional customer experience • Establish strong customer relations with both internal and external customers • Assist customers in choosing cable, Internet, and phone products/services by identifying their needs • Provide billing explanations to our external customers • Process incoming payments • Maintain retail inventory standards • Seek opportunities for additional sales with new and existing customers • Represent Shaw in a positive and professional manner • Generate revenue by achieving monthly sales targets • Achieve specified monthly metrics set by Supervisor • Work as a team to ensure department and individual goals are met on a daily basis • Promote the features, advantages and benefits of Shaw products and services • Various other duties as required Required Skills, Experience and Qualifications: • Grade 12 completion or equivalent • Minimum 1-2 years of demonstrated customer service and sales experience within a fast paced retail, sales and/or call centre environment • Strong sales skills with a demonstrated ability to close the sale • Driven by results • Pleasant personality with superior communications skills both written and verbal • Team player with excellent customer service and sales skills • Comfort level with assessing customer needs and offering Shaw products and services over the phone • General computer and typing skills • Ability to work independently and the desire to go above and beyond while contributing to your team’s overall success • Excellent organizational & multi tasking skills while being adaptable to changing priorities and challenging situations • Ability to work various shifts including weekends, evenings and statutory holidays • A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity Benefits of working at Shaw: At Shaw, we genuinely care about our people and we want to set you up for success with plenty of opportunities for career advancement both locally & nationally. Our employees enjoy a competitive salary with the ability to earn commissions, shift premiums for eligible shifts, a premier benefits package that includes extensive health & dental coverage, stock options, Employee Share Purchase Plan, employer-paid pension plan, Shaw products & services discount, social events and much more! If you value a workplace that promotes accountability, exemplifies loyalty and never compromises integrity, then start your career with us. For further information about our benefits, company culture and career opportunities please visit our website at www.shaw.ca/careers. All interested applicants are invited to apply at online at www.shaw.ca/careers; all internal applicants are invited to apply via Shaw Central by May 14, 2010. We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal and credit background check. Shaw Communications, through its third party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year. |
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