Customer Care Representative - Social Media
ob Description:
At Shaw we all have incredible pride and it is important that we are representing the company in exceptional ways in every customer contact. . Today conversations about Shaw are taking place all across the country including in the public realm on various Social Media sites. If you are looking for a chance to be an ambassador for Shaw and actively search out and help our customers on popular social media and networking sites, this is an exciting opportunity for you!
Reporting to the Vice President, Customer Care, the successful candidates will be accountable for proactively responding to customer comments and identifying opportunities for the company.
Location:
The nature of this role allows for flexibility in work location and can be performed from any call centre location; no relocation is required. Please note, although this position is posted in 7 locations across Canada, there are a total of 2 openings available nationwide.
Accountabilities:
• Actively search Social Media sites and identify opportunities to respond to comments related to Shaw
• Collaborate with all teams in the business in providing effective and timely resolutions to issues
• Proactively review if Shaw is being promoted and represented properly online
• Escalate and work with Senior Management on larger issues requiring sensitive action plans
• Report regularly and as required on activity, responses, and opportunities
• Champion the evolution of our Customer Care strategies on Social Media sites
Required Skills, Experience and Qualifications:
• Meeting or exceeding performance in current role
• Minimum 2 – 3 years in a customer service support role
• Solid understanding of our overall business and operations
• Experience with and knowledge of social media and networking sites
• Strong communication skills including presenting ideas, writing various types of documents for internal and external audiences
• Demonstrated good judgment and decision making abilities
• Technical Service and Troubleshooting knowledge is an asset
• Competitive intelligence an advantage
• Strong organizational skills, ability to follow through and effective time management skills
• Ability to work independently and within a team environment with minimal supervision
• Goal oriented with the ability to work in a fast paced, ambiguous and rapidly changing environment
• A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
Benefits of working at Shaw:
At Shaw, we genuinely care about our people and we want to set you up for success with plenty of opportunities for career advancement both locally & nationally.
Our employees enjoy a competitive salary, a premier benefits package that includes extensive health & dental coverage, stock options, Employee Share Purchase Plan, employer-paid pension plan, Shaw products & services discount, social events and much more!
If you value a workplace that promotes accountability, exemplifies loyalty and never compromises integrity, then continue developing your career with us. Visit Shaw Central for more information about your benefits and available career opportunities.
All interested applicants are invited to apply at online at www.shaw.ca/careers; all internal applicants are invited to apply online via Shaw Central by May 12th, 2010.
This position requires the successful completion of a criminal and credit background check.
Shaw Communications, through its third party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.
Please apply here
At Shaw we all have incredible pride and it is important that we are representing the company in exceptional ways in every customer contact. . Today conversations about Shaw are taking place all across the country including in the public realm on various Social Media sites. If you are looking for a chance to be an ambassador for Shaw and actively search out and help our customers on popular social media and networking sites, this is an exciting opportunity for you!
Reporting to the Vice President, Customer Care, the successful candidates will be accountable for proactively responding to customer comments and identifying opportunities for the company.
Location:
The nature of this role allows for flexibility in work location and can be performed from any call centre location; no relocation is required. Please note, although this position is posted in 7 locations across Canada, there are a total of 2 openings available nationwide.
Accountabilities:
• Actively search Social Media sites and identify opportunities to respond to comments related to Shaw
• Collaborate with all teams in the business in providing effective and timely resolutions to issues
• Proactively review if Shaw is being promoted and represented properly online
• Escalate and work with Senior Management on larger issues requiring sensitive action plans
• Report regularly and as required on activity, responses, and opportunities
• Champion the evolution of our Customer Care strategies on Social Media sites
Required Skills, Experience and Qualifications:
• Meeting or exceeding performance in current role
• Minimum 2 – 3 years in a customer service support role
• Solid understanding of our overall business and operations
• Experience with and knowledge of social media and networking sites
• Strong communication skills including presenting ideas, writing various types of documents for internal and external audiences
• Demonstrated good judgment and decision making abilities
• Technical Service and Troubleshooting knowledge is an asset
• Competitive intelligence an advantage
• Strong organizational skills, ability to follow through and effective time management skills
• Ability to work independently and within a team environment with minimal supervision
• Goal oriented with the ability to work in a fast paced, ambiguous and rapidly changing environment
• A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
Benefits of working at Shaw:
At Shaw, we genuinely care about our people and we want to set you up for success with plenty of opportunities for career advancement both locally & nationally.
Our employees enjoy a competitive salary, a premier benefits package that includes extensive health & dental coverage, stock options, Employee Share Purchase Plan, employer-paid pension plan, Shaw products & services discount, social events and much more!
If you value a workplace that promotes accountability, exemplifies loyalty and never compromises integrity, then continue developing your career with us. Visit Shaw Central for more information about your benefits and available career opportunities.
All interested applicants are invited to apply at online at www.shaw.ca/careers; all internal applicants are invited to apply online via Shaw Central by May 12th, 2010.
This position requires the successful completion of a criminal and credit background check.
Shaw Communications, through its third party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.
Please apply here
